Frequently Asked Questions
Do you deliver?
We deliver to the Greater Houston area for a small fee! A minimum of $20 dollars must be purchased.
What flavors do you offer?
We have 12 regular flavors, in addition to a few vegan and fancy mellos listed. We love creating new flavors so keep an eye out for new mellos every month! If interested in a flavor no longer listed, please contact us at email@example.com.
What is your return/refund policy?
Funky Mello works to exceed your expectations with every order. Once your order is in your hands, we no longer assume responsibility. Refunds will not be given for delays due to weather conditions, package refusal or incomplete/incorrect information. If for some reason your order does not meet your satisfaction, please contact us at firstname.lastname@example.org. There is no exchange for different mellos other than what was ordered.
Are all your products gluten-free, nut-free, and dairy-free?
All of our mellos are gluten-free! Our regular mellos contain butter so aren't dairy-free, but we do offer vegan mellos that you can enjoy. Only a couple of our regular mellos contain nuts and we do our best to separate nut and non-nut items. We list allergens with each product, so please read carefully. It would also be helpful to note dietary restrictions with your order. However, those with severe allergies should probably not consume our mellos.
How long do your treats last?
Our mellos are freshest up to 4-5 days at room temperature in air-tight packaging. Once received, you can also put them immediately in the refrigerator to extend the freshness to a week. Have them sit out in room temperature for 20-30 minutes before eating.
Do you cater or make custom orders?
Yes, catering is available for events, meetings, and special occasions! A minimum of $50 must be purchased and different mellos can be ordered as a 6, 12, or 18-pack. We charge a small fee for delivery and setup. Please allow 5-7 business days for turnaround. Rush orders will incur an additional charge. You can submit your catering request to us by filling out our custom order form here. Got ideas for a custom order? Let us know and we'll work with you to make it 'funky'! :)